FAQ’s

BOOKINGS

How do I book a service?

Just click the ‘book now’ button and follow the booking steps. Don’t hesitate to call, email or WhatsApp should you require assistance.

How do I change a booking?

If you decide to change your appointment more than 24hrs before your appointment, you may do so free of charge via the link in the booking confirmation email. Alternatively, give us a call and we’ll be happy to assist in changing your appointment for you.

What is your cancellation policy?

We have a 24hr cancellation policy for our IV Infusion & Other Services. If you cancel before this 24hr window, you will receive a full refund. For any cancellations made after the cancellation window has passed, we will have to the charge the service fully.

What if I am running late?

We kindly ask you to give us a call to let us know when you are running late. We will do our best to accommodate you but cannot guarantee a spot for the full duration of your booking due to other guests who have booked after you.

Are bookings required?

For IV Infusions it is possible to walk-in during our opening hours to see if there is a spot left. Since we cannot guarantee availabilities for walk-ins we do recommend booking in advance, simply to avoid any disappointments. If you are struggling to book online or simply don’t feel like it, give us a call and we will happily book you in.

Payment

We accept the following methods of payment:

Maestro
Mastercard
Visa
American Express
SEPA

SERVICES

I am interested in a Health & Longevity program, what do I do now?

We recommend that you book a free intake call via our booking page right here, to receive more information on our programs, how we work and the next steps.

I am interested in a therapy program and booked an appointment for an intake – now what?

You can find in-depth information about our process right over here. If you have any other questions, please feel free to address these during your intake call.

It’s the first time I have booked an IV Infusion with Qualevita, what can I expect?

We recommend for you to arrive 10 minutes prior to your appointment so you can settle in. Our nurse will receive you on location and walk you through the treatment.

Do I need to bring anything?

We have nuts, drinks & magazines and feel free to bring your laptop to keep busy or just to keep working during the course of treatment.

Can I reserve for two people?

Absolutely – we encourage well-being and health practices in a social setting and our set-up has been designed for you to be placed next to one another during your IV Infusion.

Should I mention if I have a health condition?

After making your appointment with us you will receive some ‘medical forms’ for you to fill out prior to your appointment so we can get a basic insight into your health. We have a detailed list of contraindications below which we kindly ask you to look at before your first IV Infusion session.

Are there any risks attached to an IV Infusion?

IV Infusion is basically risk free. There are however certain contraindications in which instance we do not recommend IV Infusion. Please find them below.

I am hesitant about which the most suitable ‘other service’ test is for me, what can I do?

Never hesitate to reach out to us for more information regarding any of our services or any other questions you may have. We would be happy to recommend the most suitable test(s) based on your needs and wishes.

Contraindications for IV Infusion

– renal, hepatic and cardiac insufficiency,
– pregnancy,
– polymedicated patients,
– patients taking anticoagulants,
– patients with uncontrolled underlying pathologies,
– breastfeeding patients,
– children,
– psychiatric patients,
– if there is an allergy to any of the components of the drip (the most common are vitamin C, vitamin B, procaine),
– blood pressure is too low or too high (far from normal ranges).