Position Overview

The Health Angel role at Qualevita, reporting directly to the Director, Medical Services, holds significant strategic and operational importance within the organization. This position is pivotal in- patient management and business development, as well as in enhancing patient experience in collaboration with Qualevita’s clients. The Health Angel will oversee critical aspects of the patient experience, including communication, scheduling, ensuring patient satisfaction, and managing patient profiles. They will play a key role in delivering superior health outcomes by tailoring Qualevita’s proven patient journey playbook to meet the unique needs of each patient.

This position requires a dynamic and patient-centric leader capable of adapting strategies to individual patient requirements. Based in Amsterdam, the Patient Manager will collaborate closely with international and local colleagues, as well as medical professionals, to implement patient- centric processes and services effectively.

• Act as the primary point of contact for patients, providing support and assistance throughout their clinic experience with warmth, enthusiasm, professionalism and knowledge.
• Schedule appointments and payments for both online and offline patient consultations.
• Guide patients through the entire clinic visit process, from selection of services and tests tosigning contracts and entering data into the internal database.
• Facilitate biomaterial withdrawals with nurses and patients.
• Prepare all necessary documentation and materials for consultations, including test results,questionnaires, and additional reports.

 

Scope of Responsibilities

• Organize medical care for patients efficiently and compassionately. Patient Management

• Support patients in electronic communication channels (emails, WhatsApp,etc), addressing inquiries and ensuring effective doctor-patient communication.
• Organize timely collection of blood tests and biomaterials, coordinating with laboratories and ensuring prompt processing of analytical results.
• Monitor patient follow-ups, calls, and questionnaires to ensure continuity of care.
• Prepare therapy programs based on doctor-provided data and coordinate with clinic unitsto obtain necessary information for patients.
• Prepare authorizations and other documentation for patient visits.

Patient Care:

• Demonstrate empathy and compassion in all patient interactions, providing emotional support and reassurance as needed.
• Ensure patients feel comfortable and well-informed throughout their clinic visits, addressing any concerns or anxieties.
• Advocate for patients’ needs and preferences within the clinic, collaborating with medical staff to tailor treatment plans to individual patient requirements.
• Educate patients about their health conditions, treatment options, and self-care practices, empowering them to take an active role in managing their well-being.
• Follow up with patients after consultations or procedures to assess their recovery progress, address any post-treatment issues, and provide ongoing support as needed.
• Coordinate with external healthcare providers and support services to arrange additional care or resources for patients as required.
• Maintain confidentiality and respect patients’ privacy rights at all times, adhering to ethical and legal standards of patient care.

 

Other Responsibilities:

• Planning – set and manage overall project management calendar – weekly, monthly, quarterly.
• Communication – pro-actively ensure Patient engagement follow-up, and actions.
• Operations – Engage in continuous self-study of new practices and participate in relevantpatient, management and/or digital training programs.
• Patient Journey – pro-actively make recommendations, ideas and suggestions to the patient journey.Performance Measures (KPIs)

• • Patient Satisfaction
  • Operational Effectiveness & Efficiency
  • Patient Program Revenue
  • On-time, On-budget Patient Program Execution

Key Operating Relationships

• Doctors, Nurses, Medical Advisors (Nutrition, Sleep, Fitness, Mental Health)
• Operations Team
• Medical Departments
• External: Partner Suppliers, Pharmacies

 

Experience Base

• Sectors: This individual could come from a variety of different industries or companies, including: Health/Wellness, Medical/Hospitals, Pharma/Life Sciences, Fitness/Health Club, Beauty/Spa business. Ideally, this would include experience with new and recurring revenue businesses.
• Patient / Customer Centric: Qualevita goes to market through multi-gender, multiple customer channels, ex HNWI customers. We need a Health Angel who is skilled across all customer channels. Their experience should include patient satisfaction, patient retention, lead gen and sales enablement, with a full complement of patient service tools, like communication, collaboration, energetic, and more.
• Health & Wellness: Passionate and dedicated to living and helping others live healthy lifestyle. Candidates should possess a tacit understanding, as well as real-world experience, operating specifically in the Health & Wellness sector with an understanding of the broader Healthcare ecosystem. Candidates should be recognized as an patient partner who understands the Qualevita business environment (as an “Health Angel’), and who offers clients deep expertise in one or more functional areas of health (fitness, sleep, nutrition, mental health).

Skill Set / Personality Traits

• Bachelor’s degree in healthcare administration, nursing, or related field preferred.
• Minimum of 7 years of experience in a customer service or patient care role, preferably within amedical or healthcare setting.
• Proficiency in English & Dutch required for effective communication with patients and medical staff.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills. Strong verbal communication + influencing skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Empathy, compassion, and a genuine commitment to patient care.
• Familiarity with medical terminology, basic understanding of healthcare procedures preferred.
• Listening skills (listen first, then respond).
• Sense of urgency • Enthusiastic • Strong work ethic.
• Selfless (ego in-check) and collaborative.

Compensation & Benefits
Become a member of a passionate team committed to impact people’s life’s:

• Supportive, caring and engaging culture of teammates
• Dynamic work environment of professionals
• Competitive base salary
• Annual performance bonus
• Vacation and PTO
• Occasional business travel to Qualevita Barcelona
• Relevant on-site training and education programs

Please drop your CVs to info@qualevita.nl